The capacity manager is responsible for providing clients with solutions that solve emerging technology problems while preparing them future technology challenges. The right candidate will not only focus on the tactical aspects of providing current technology solutions but will also concentrate on the strategic vision to anticipate and react to the inevitable future changes in technology.
DIMENSIONS:
Direct Reports: Yes
Status: FT / Exempt
Travel: As needed
DUTIES AND RESPONSIBILITIES:
- Identify strategic analysis tools for the extraction, manipulation, analysis, and reporting
of Information Technology (IT) performance and capacity metrics
- Develop system baseline performance and capacity metrics (CPU, memory, storage, etc.)
- Apply critical thinking and analytical skills to the variety and volume of data in response
to ongoing metrics across a wide variety of systems
- Perform trending analysis of performance data
- Create and distribute performance data reports
- Develop capacity forecasts based on upcoming project initiatives
- Communicate solutions and potential risks to teams and management
- Gather enterprise resource utilization data (license usage, hardware utilization)
- Create optimization and strategic plans to improve performance and service
- Define resource requirements and identify problems, obstacles and needs
- Provide regular reports on capacity to management
SKILLS AND REQUIREMENTS:
- Bachelors Degree or equivalent relevant experience
- Minimum of 2 years experience in a capacity analysis or capacity management role
- Requires an understanding of Information Technology Infrastructure Library (ITIL) processes and framework
- Ability to manage and drive internal and external partnerships
- Strong technical, troubleshooting and problem solving skills
- Ability to develop new ideas and creative solutions
- High attention to detail
- Excellent communication, verbal, presentation and written skills
- Highly organized with the ability to work independently and with a team
- Able to work in fast-paced, deadline-driven environment and to flexibly manage multiple priorities
This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee’s only responsibilities. The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.
This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.
The employee will regularly be required to talk, hear, walk, use hands, kneel, crouch and lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDR is an equal opportunity/affirmative action employer. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.