We’re Hiring!
Certain’s IT Operations team is hiring a Sr. Site Reliability Engineer. Come work for a startup with a great culture where your work is valued and your contributions are meaningful! We love our stack and we hope you’re excited about it as well! We run on AWS and we use technologies such as Apache, Nginx, Tomcat, MS SQL, MariaDB, MongoDB, Kafka, Elasticsearch, Datadog, Salt, Terraform, and ELK among others.
Why work at Certain?
Certain is the leading provider of enterprise Event Automation to the Fortune 1000. Our SaaS solution helps data-driven demand generation and event marketers capture and integrate rich buying signals and attendee insights into omni-channel marketing campaigns to improve sales and marketing results and deliver credible event ROI. Headquartered in San Francisco, Certain partners with hundreds of enterprise and event management companies across tens of thousands of events with millions of attendees to deliver the best attendee experience through live events.
We have great benefits!
- Work in a beautiful, well-lit, downtown office space in the thriving SoMa district in San Francisco
- Three blocks from BART and Muni
- A flexible work environment allowing for work from home
- A fun culture with the perfect balance of work and play
- Excellent health insurance
- Flexible Vacation - take the time you need, when you need it
- Sometimes we play Magic: The Gathering, sometimes Scrabble!
What we expect from you:
Our customer base is growing, so you should strive to improve performance, scalability, reliability, and security. You should enjoy the fast pace of a company where the continuous evolution of services and infrastructure is the norm.
You’ll be be expected to contribute to and iterate on our configuration and infrastructure management and our service deployment framework. You should also have knowledge of monitoring and logging solutions, and ideally you should have experience or proficiency in BASH, Python or Java. You should be a fast learner and be able to handle some context switching.
We’re a small, agile team, so you’ll also be expected to contribute to supporting our number one customer, our own employees.
Responsibilities:
- Work as a member of a global SaaS operations team administering 24/7 compute environments
- Perform management, monitoring, tuning, and troubleshooting of Linux and Windows servers
- Ensure that applications and services are highly available, reliable, and performant through world-class monitoring, alerting, and self-healing capabilities by applying DevOps best practices
- Analyze system metrics and logs to ensure maximum uptime and delivery
- Build and maintain configuration and infrastructure management, service deployment frameworks, and utility software
- Participate in a 24/7 on-call rotation
- Assist in corporate infrastructure troubleshooting
Background & Experience:
- Minimum of 5 years working in a production operations role in support of large scale Linux infrastructure
- Experience with running infrastructure operations in a public cloud - preferably Amazon Web Services or Microsoft Azure
- Solid Networking and Linux experience
- Programming experience - we use BASH, Python, and Java, but we’ll try not to hate if you don’t
- Familiarity with SQL and No-SQL ( perferrably MS SQL )
- Experience with configuration management and infrastructure provisioning
- Experience with container orchestration, continuous integration and deployments
- Experience conducting performance optimization of enterprise applications
- Exceptional problem solving, critical thinking, and analytical skills
- Excellent written and verbal communication skills as well as strong teamwork and interpersonal skills. Understanding that culture is an equally important part of the job
Company Overview:
Certain is the leading provider of enterprise Event Automation to the Fortune 1000. Our SaaS, cloud solution helps data-driven demand generation and event marketers capture and integrate rich buying signals and attendee insights into omni-channel marketing campaigns to improve sales and marketing results and deliver credible event ROI. Headquartered in San Francisco, with offices in North America, Europe and the Pacific Rim, Certain partners with hundreds of enterprise and event management companies across tens of thousands of events with millions of attendees to deliver the best customer experience through live events.
Certain is in the midst of rapid growth as Event Automation is one of the few dark spots in the marketing tech stack. While 30 – 40% of the marketing budget goes to hosting events, marketers lack a single platform to deliver seamless event and conference experiences at scale while also extracting overall event ROI. Certain is changing the game as the first Event Automation platform that aggregates over 300 in-person event data points that are seamlessly integrated with Eloqua, Marketo and Salesforce to deliver a highly personalized experience before, during and after live events. With little marketing to date, Certain has secured some of the largest global brands as clients such as Oracle, Microsoft and CA Technologies who won a Revvie for Marketing Team of the Year based on their implementation of Certain at CA World. Now is the time to be part of the marketing leadership team that will establish Certain as the Event Automation leader.