Job Summary:
Responsible for the installation, maintenance and repair of thermal, laser and impact printers and/or FHE (Forms Handling Equipment). Responsible for generating leads and sales opportunities. Also responsible for understanding our customers’ business and needs.
Essential Functions:
- Installs, maintains, and repairs thermal, laser and impact printers and/or FHE
- Repairs and corrects malfunctions as necessary
- Prepares detailed service and failure records
- Trains customers on products
- Responds to emergency repair calls as needed
- Communicates promptly and accurately all information required by internal support functions
- Provides high level of customer satisfaction by ensuring that repairs are done properly and in a timely manner
- Responsible for understanding the our customers’ business and the use of the products and Peak services in connection with our customers’ business
- Identifies leads
- “On Call” is a requirement
Other Duties:
- Critical physical effort consisting of continuously standing, bending, and handling equipment
- Stand-by duty as required
- Exposure to limited amounts of noise and paper dust
- Extensive driving (over 50%) to client sites
- Performs other duties as assigned
Job Qualifications:
- Associates degree in electronics or equivalent experience
- Ability to operate within division or department policy guidelines using independent judgment in achieving assigned objectives
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to prioritize and handle multiple tasks simultaneously
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form