|Location||111 Canfield Avenue Randolph|
|Date Posted||November 8, 2017|
Executive / Management
Envirosight is looking for a New Jersey, Randolph based Service Manager
At Envirosight, we deliver innovative technologies for inspecting waste water collection systems, helping maintain the health of communities, civil infrastructure and the environment. While working in our fast-paced, growth-oriented company, the Service Manger will have the opportunity to make key contributions to the company that has maintained double-digit annual growth for the last decade, and which is emerging as the market leader in the fast-growing environmental infrastructure assessment sector.
Duties and Responsibilities include the following. Other duties may be assigned.
Attains complete customer satisfaction and maintains profitability goals within the Service Department.
Prepares Service Department forecast budget, and submits to management on an annual basis.
Communicates to customers in a clear manner the nature of service needed and cost of parts and labor.
Resolves customer/service accounts in a prompt and efficient manner to minimize customer inconvenience and maximize the company's business image with the customer.
Monitors warranty documentation for discrepancies and problems on a daily basis.
Documents factory recall procedures and updates appropriate departments via correspondence as needed.
Attends factory seminars, training courses and periodic management meetings to discuss management problems or changing trends within the industry.
Stays updated on competitor activity through review of information from the field and other industry sources.
Plans and facilitates monthly meetings.
Performs other related duties as assigned.