Company Overview: 

brightfin is a revolutionary, subscription-based software provider of Technology Expense Management and Digital Workplace Solutions. Built natively on ServiceNow, brightfin helps companies centralize and manage IT assets and expenses across mobile, telecom (fixed / voice & data), and cloud.

brightfin partners with enterprises and government agencies globally to provide cost savings, deep insights, efficiency through automated workflows, and industry-leading services such as UEM, lifecycle management, bill pay, and more. The company has been recognized as a Visionary on Gartner’s Magic Quadrant for Managed Mobility Services, Global.

Employment Type: Full-Time

FLSA Status: Exempt

Job Summary: The Senior Account Revenue Manager helps brightfin achieve ambitious revenue goals. You will be accountable for the total commercial success of our existing customers; this consists of renewing, minimizing churn, and driving customer growth and expansion opportunities.

The Senior Account Revenue Manager at brightfin supports, with the help of the Delivery Sr. Manager, the ongoing senior level strategic relationship with our customer’s key stakeholders. You will collaborate to ensure brightfin’s solution value to the customer is well documented, and acknowledged by our customers senior leadership; while serving as a customer advocate internally within brightfin. In addition, you’ll partner with our Delivery Team, Marketing, Product, and Finance teams to streamline revenue health strategies and communication processes.

The ideal candidate has a passion for achieving positive outcomes through actionable, data-driven insights, excels at balancing strategic planning with execution, and is very comfortable digging into details. We're looking for a self-motivated, driven, fast-paced, curious, scrupulous, resilient professional with strong analytical skills who works well in a team environment.

Essential Functions / Duties / Responsibilities:

• Effectively manage total revenue & commercial health of our existing accounts.
• Drive consensus across multiple stakeholders (internal and external) to achieve business outcomes.
• Maintain an active pipeline of forecasted renewals and expansions to meet total revenue objectives.
• Partner with your Solution Architect, our Delivery Team and leverage product expertise to solution for a customer’s pain points.
• Position yourself as a strategic partner to key stakeholders and champions within named accounts.
• Proactively diagnose and mitigate churn risk clearly and drive resolution strategies, advising sales leadership on ideal resolutions wherever appropriate.

Minimum Qualifications:

• 5+ year in the Telecom, Mobility or SaaS market domain
• 5+ years’ experience solving complex problems, often outside of your direct control.
• 5+ years of experience working with stakeholders with companies exceeding $50M in Annual Revenue.
• 5+ years of working within or in close collaboration with sales teams.

Required Knowledge/Skills/Abilities: 

• Excellent account management skills.
• Ability to lead complex negotiations with multiple, cross-functional customer executives.
• Deep understanding of Customer Success principles.
• A consultative and solutions-based approach to problem-solving and ability to manage customer expectations.

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.

Location: Remote

Travel Requirements: 10-15%

Compensation & Benefits:

• brightfin offers a comprehensive health, dental and vision benefits package.
• Paid time off. We strongly believe in work-life balance and taking time for yourself.
• 401K with employer match
• Compensation Range: $150,000 - $165,000 (OTE) per year
• Anticipated application window: August 26, 2024 - August 30, 2024

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background check. All employees must adhere to brightfin’s Information Security and Privacy policies and procedures.