This recruitment will be used to fill one full-time Program Representative 1 – VA Military Student Services Specialist position for the Office of the Registrar at Oregon State University (OSU).

The Office of the Registrar (OtR) is an Oregon State University mission-critical unit. We serve as an innovative partner, providing a clear path for student success. Institutional integrity is ensured through our strict adherence to confidentiality. We provide enrollment and instructional services, maintain academic history, and offer support services to students, staff, and faculty. We can provide continual outstanding service because of our commitments to excellence, equity, collaboration, and innovation. The Office of the Registrar provides a welcoming and inclusive work environment, in which everyone is treated with dignity and respect and is valued for their contribution to student success at Oregon State University.

The Program Representative 1 position (Military Student Services Specialist) in the Office of the Registrar will support OSU students using veterans and military governmental education benefit programs including Veteran’s Administration (VA), Department of Defense (DoD), and additional federal, state and institution benefits. The Military Student Services Specialist will explain VA education and military tuition assistance benefit program requirements and assess student eligibility for additional tuition program benefits. The Military Student Services Specialist will use multiple software and computer programs to accurately document and certify students’ benefits. The PR1 will be responsible for verifying that students have met all federal, state, and institutional requirements when reviewing applications for benefits and certifying school enrollments to the VA. The Military Student Services Specialist will conduct reviews of student degree progress in MyDegrees and consult with Academic Advisors to verify and document satisfactory degree progress. In addition to interpreting and communicating complex and nuanced program information to students, prospective students/families, and departments across the university, the Military Student Services Specialist also maintains compliance within this program by submitting accurate and timely certifications to the VA and DoD.

Position Responsibilities (link to OSU jobs for detailed description)

50% Veteran and Military Education Benefit Certification

45% Student Education Benefits and Records

5% Other duties as assigned.

Two years of technical or professional-level experience advising and/or instructing the public concerning specific programs or processes, monitoring programs, or performing participant reviews.

• Experience with highly regulated programs involving some or all the following: advising on eligibility, performing eligibility assessments, certifying eligibility requirements, etc.
• Demonstrated ability to communicate effectively verbally and in writing.
• Ability to work independently.
• Knowledge and experience in the use of word processing and spreadsheet software.
• Ability and demonstrated interpersonal and intercultural communication skills with ability to work effectively with people of various ethnic, cultural, educational and socio-economic backgrounds.
• General mathematics skills for calculating tuition and fees.

Preferred Qualifications

• Bachelor’s degree.
• Two years of experience with highly regulated programs involving some or all the following: advising on eligibility, performing eligibility assessments, certifying eligibility requirements, etc.
• Experience with reporting software.
• Experience with Banner SIS or other large volume database.
• Experience in higher education.
• Demonstrated understanding of the VA and/or DoD education benefit programs.
• Advanced knowledge and/or experience of common workplace software (Outlook, Word, Excel, and PowerPoint) and electronic database systems.