Company Overview: 

 

brightfin is a revolutionary, subscription-based software provider of Technology Expense Management and Digital Workplace Solutions. Built natively on ServiceNow, brightfin helps companies centralize and manage IT assets and expenses across mobile, telecom (fixed / voice & data), and cloud.

 

brightfin partners with enterprises and government agencies globally to provide cost savings, deep insights, efficiency through automated workflows, and industry-leading services such as UEM, lifecycle management, bill pay, and more. The company has been recognized as a Visionary on Gartner’s Magic Quadrant for Managed Mobility Services, Global.

 

Employment Type: Full-Time

 

FLSA Status: Exempt

 

Job Summary: In this role, the Director of Telecom Services oversees the delivery team of contracted telecom managed services. This includes setting the policies, standards and best practices for wireline audits, optimization, ordering, inventory builds, inventory audits, and contract negotiation. This person will also fill a strategic role within the business, helping drive the strategic vision of the services provided and the potential relationships in the fixed telecom industry.  

 

Essential Functions / Duties / Responsibilities:

• Provide market expertise in consultation of clients and internal stakeholders regarding wirelines/fixed product needs and consumption patterns of enterprises.
• Provide visionary alignment and strategy feedback to the brightfin Fixed Product Owner.
• Act as the escalation point of contact for strategic fixed line clients.
• Act as the liaison between the client delivery organization, clients’ requests, and the product management organization to inform fixed product development prioritization.
• Define best practices for internal fixed data standards, operations practices, and delivery outcomes.
• Approve final mapping of fixed data feeds from providers.
• Provide client consultation and support for service inquiries.
• Define fixed offering capabilities, define contracts, and maintain 3rd party delivery relationships.
• Provide fixed/wireline product training and education to the organization. Document, approve, and maintain the LMS library of training courses in collaboration with the VP of Client Delivery.
• Assist in mediation efforts alongside Client Delivery team for client escalations for wireline/fixed solutions.
• Operational governance and strategic account support.

 

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees per company policy.

 

Minimum Qualifications:

• Bachelor’s Degree or Equivalent relative industry experience.
• 10+ years of fixed telecom audit, dispute management, optimization, ordering, and inventory builds for enterprise organizations.

 

Required Knowledge/Skills/Abilities: 

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate them.
• Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Suite or related software.
• Experience with ServiceNow is preferred, but not required.

 

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.

 

Travel: up to 25%

 

Location: Remote, US-based

 

Compensation & Benefits:

• brightfin offers a comprehensive health, dental and vision benefits package.
• Paid time off. We strongly believe in work-life balance and taking time for yourself.
• 401K with employer match
• Compensation Range: $135,000 - $140,000 per year, plus annual bonus eligibility
• Anticipated application window: 10/11/2024 – 10/16/2024

 

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background check. All employees must adhere to brightfin’s Information Security and Privacy policies and procedures.