Outbound Campaign Agent

Position Summary:

NTI, Inc is an Employment Network hiring on behalf of AmpleHarvest.org - a 501 (c) (3) not-for-profit that connects local growers (not farms) to area food pantries. Once connected, these local growers will donate excess food stuffs from to the area food pantries. Bi-annually AmpleHarvest.org reaches out to the food pantries to verify contact information. AmpleHarvest.org currently has over 8000 food pantries it supports.

This is a seasonal, remote position that will need agents to work 25 hours a week for approximately 2 weeks. The agents will make outbound calls via DialPad VoIP platform. Using a spreadsheet supplied by AmpleHarvest.org the Outbound Campaign Agent will make calls to the food pantries and verify the contact information supplied by AmpleHarvest.org. Depending on call results the agent will update the pantry contact information and call status (Pickup/voicemail, contact data changed or unchanged, Call Date, Comments). The goal of the agent is to provide AmpleHarvest.org up-to-date pantry information.

Essential Duties and Responsibilities:

• Speak with the pantry volunteers using empathy and build rapport
• Determine if AmpleHarvest.org information is accurate or must be updated
• Keep meticulous records of information learned or verified during calls
• Typical hours are 12PM-5PM Eastern, but some flexibility may be necessary to reach all food pantries
• Wage Rate - $12/hr

Minimum Requirements:

• Good voice quality/effective communication
• Good typing skills – 25+ WPM
• Good attention to detail
• Possess “Investigative  skills” – Food Pantries have a high turnover rate. The agent must be able to find the right person
• Be personable and engage the pantry volunteer.
• This position is NOT available in the following states/districts: AK, AZ, CA, CO, CT, DC, DE, FL, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, US Territories or outside of the United States.

Interested applicants please register at www.ntiathome.org OR email recruiting@nticentral.org.

Physical Demands: 

While performing the duties of this job, the employee is required to stand or sit, use hands to finger, handle or feel objects, and type on a keyboard. The employee must also be able to reach with hands and arms, balance, speak clearly, and hear. Specific vision abilities required by the job include close vision depth perception, and the ability to adjust and focus.

 

Work Environment:  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working from the quiet of their home office. No background noise such as TV, dogs barking, cell phone ringing, people talking, etc.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

EOE Disability/Vets