Position Purpose

This position serve members by completing account transactions accurately while enhancing our members' financial lives by offering appropriate products and services.

Essential Duties

• Process all teller activities including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation and account inquiries.
• Process mail and night drop transactions.
• Review and analyze incoming checks for potential fraud, proper endorsements and determining proper check holds.
• Assist members with general inquiries including check reorders, investigating check clearings, and account reconciliation.
• Promote, educate and cross-sell credit union products and services.
• Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps, etc.
• Participate in the sales and service program to meet individual, branch and corporate expectations and goals.
• Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location.
• Must be willing to assist at other branch locations as needed.
• Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD).
• Must possess effective knowledge of Vibe Credit Union's products and services.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members and co-workers.
• Maintains privacy of member account information.
• Completes all required reports and daily assigned responsibilities.
• Attends meetings as required.
• Ensures that work area and branch is clean, secure and well maintained.
• Assumes responsibility and performs other special assignments as needed.

Education/Experience

• High School graduate or equivalent

Skills/Abilities

• Strong customer service and sales skills.
• Ability to multi-task and work well under pressure.
• Good communication skills, professional appearance and a positive attitude.
• Possess good analytical skills.
• Ability to efficiently operate a windows-based PC and business equipment.

Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.