Position Purpose

The Assistant Branch Manager supports the Branch Manager in overseeing daily operations with a strong emphasis on community engagement and team development. This role is dedicated to enhancing member relationships, promoting community involvement, and ensuring the branch meets its operational and financial goals. The ideal candidate will be passionate about serving the community while assisting in the management of branch functions.

Essential Duties

• Assist the Branch Manager in building and maintaining partnerships with local organizations, schools, and businesses to enhance the branch's community presence and drive sales through relationship-building.
• Contribute to the development and execution of community outreach programs that align with the branch's mission and values, driving both community engagement and business growth.
• Acts as the Branch Manager in the manager's absence and provides coverage for other branches as needed.
• Actively identify team members' strengths and areas for growth, assisting in the creation of development plans to support their career advancement and improve overall team performance.
• Provide ongoing coaching and constructive feedback to team members to build their confidence, enhance their skills, and improve overall performance.
• Help monitor branch performance and assist in implementing strategies to achieve sales goals, focusing on driving sales and membership growth.
• Support in the development of branch products, services, procedures, and budgets, ensuring alignment with business objectives.
• Lead team huddles to discuss the Vibe Experience, sales promotions, goals, and feedback from member surveys to ensure alignment and engagement.
• Analyze branch financial data and make recommendations to improve performance, ensuring alignment with the credit union's strategic plan and community needs.
• Build strong relationships with members by actively listening to their needs and offering tailored financial solutions to help them achieve their goals.
• Commits to self-development by seeking growth opportunities, embracing challenges, and actively seeking feedback. Uses feedback to identify strengths and areas for improvement, applying both formal and informal learning to enhance personal growth.
• Address member inquiries and resolve issues in a timely and professional manner, ensuring a positive member experience.
• Oversee lobby activity, providing support to the team as needed in performing member services, cash operations, and lending functions.
• Assist with the branch's compliance with the Internal Control Plan, conducting surprise audits on vaults, cash dispensers, and teller drawers monthly or quarterly.
• Ensure branch operations comply with local, state, and federal regulations set by the NCUA and other regulatory agencies.
• Support the training of team members on policies, procedures, and regulations, particularly in areas such as Bank Secrecy Act (BSA), Anti-Money Laundering (AML),Customer Identification Program (CIP), Customer Due Diligence (CDD), and SAFE Act, ensuring daily compliance with current regulations.

Education/Experience

• Minimum of 1 years of experience in a supervisory or leadership role within a financial institution, retail banking, or similar environment.
• Previous experience in sales, community outreach, and achieving business objectives.
• Has experience in leading a team and creating a culture of high performance

Skills/Abilities

• Demonstrates self-awareness and empathy, building trust through active listening and positive communication to enhance team collaboration and morale.
• Posses a high level of emotional intelligence, managing stress, resolving conflicts, and motivating the team.
• Makes sound decisions under pressure, analyzing situations to align with credit union goals and member needs.
• Adapts to changing circumstances and new strategies, managing challenges with resilience in a dynamic environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), banking software, and branch management tools; experience with CRM and data management systems is a plus.