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Driver License Examiner

at North Carolina Department of Transportation (view profile)
Location Monroe, 3122 West Highway 74
Date Posted December 9, 2024
Category Science / Tech / Engineering
Job Type Full-time
State North Carolina (NC)

Description

How to Apply
You MUST apply at https://tinyurl.com/ywyvnecv by December 11.
NCDOT is a Great Place to Work.
Don't take our word for it. Read what our people are saying at https://bit.ly/NCDOTGreatPlaceToWork. We are the highest rated state agency for employee satisfaction on Glassdoor with 300+ reviews.
New Higher Salary: $31,200 - $50,298
The Challenge​​​​​​​
Be a part of the State you love!  Join the Monroe Driver License Office team and make a difference.
 
In this role, you will:
    • Be the face of DMV and help us reduce our wait times while improving customer service in a high volume environment.
    • Administer driving eligibility tests.
    • Evaluate customers applying for classified Driver Licenses, Commercial Driver Licenses, Learner's permits and State ID cards.
    • Confirm customer's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observe/evaluate driving skills by riding with customers in their personal vehicle on a road test in all types of weather.
    • Serve as a public advisor identifying possible health concerns with drivers.
    • Advise customers of other available service programs.
    • Help us reduce wait times and deliver excellent customer service.
    • Ensure customer and court-ordered data is entered accurately into our reporting system.
 
What You Bring
    • Ability to learn NC DMV policy, procedures, and laws to educate customers.
    • Experience explaining policy, procedures, and/or laws to customers or the public.
    • Excellent customer service skills with diverse customers.
    • Friendly, enthusiastic, and enjoy serving customers.
    • Computer skills using Microsoft Office.
    • Skills to enter data into our online databases and be a quick learner of our systems.
    • Good decision making skills to evaluate information, research, report and make determinations for action.
    • A collaborative team player skilled at working out solutions.
    • Good typing skills and experience writing communications.
    • A Commercial Driver's License, with no more than 5 active points and no suspensions/revocations within last 10 years on driver license.
    • Experience with cash collection and disbursement is helpful.
 
Notes
    • The role may require you to be flexible to travel during the day and overnight on short notice.
    • After hire, you will need to attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks.
    • We will conduct a background check with a cost associated for new employees.
    • A typing test may be administered when interviews are conducted.
 
Education & Experience
    • High School/GED diploma, and
    • 2+ years of clerical, administrative, or paraprofessional experience solving customer issues involving interviewing and explaining detailed information; or
    • An equivalent combination of training and experience.
 
Questions?
Call me: Sharon Ashe at 919-615-7231.
 
Connect me to NCDOT Careers: https://www.linkedin.com/in/ncdot-careers
 
Show me more DMV jobs: https://bit.ly/mydmvjobs
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