Driver License Examiner
| Location | Charlotte, 201 W Arrowood Rd |
| Date Posted | November 7, 2024 |
| Category |
Science / Tech / Engineering
|
| Job Type |
Full-time
|
| State | North Carolina (NC) |
Description
How to Apply
You MUST apply at https://tinyurl.com/bdhatkb2 by Nov 14.
NCDOT is a Great Place to Work.
Don't take our word for it. Read what our people are saying at https://bit.ly/NCDOTGreatPlaceToWork. We are the highest rated state agency for employee satisfaction on Glassdoor with 300 reviews.
Salary: $31,200 - $50,298
The Challenge
Be a part of the State you love! Join the Charlotte South Driver License Office team and make a difference.
In this role, you will:
-
- Be the face of DMV and help us reduce our wait times while improving customer service in a high volume environment.
- Administer driving eligibility tests.
- Evaluate customers applying for classified Driver Licenses, Commercial Driver Licenses, Learner's permits and State ID cards.
- Confirm customer's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observe/evaluate driving skills by riding with customers in their personal vehicle on a road test in all types of weather.
- Serve as a public advisor identifying possible health concerns with drivers.
- Advise customers of other available service programs.
- Help us reduce wait times and deliver excellent customer service.
- Ensure customer and court-ordered data is entered accurately into our reporting system.
What You Bring
-
- Ability to learn NC DMV policy, procedures, and laws to educate customers.
- Experience explaining policy, procedures, and/or laws to customers or the public.
- Excellent customer service skills with diverse customers.
- Friendly, enthusiastic, and enjoy serving customers.
- Computer skills using Microsoft Office.
- Skills to enter data into our online databases and be a quick learner of our systems.
- Good decision making skills to evaluate information, research, report and make determinations for action.
- A collaborative team player skilled at working out solutions.
- Good typing skills and experience writing communications.
- A Driver's License with no more than 5 active points and no suspensions/revocations within last 10 years in any state.
- Experience with cash collection and disbursement is helpful.
- Flexibility to travel during the day and overnight on short notice.
- Ability to attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks.
Notes
-
- We will conduct a background check with an associated fee.
- A typing test may be administered at your interview.
Education & Experience
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- High School/GED diploma, and
- 2+ years of clerical, administrative, or paraprofessional experience solving customer issues involving interviewing and explaining detailed information; or
- An equivalent combination of training and experience.
Questions?
Call me: Sharon Ashe at 919-615-7231.
Connect to NCDOT Careers: https://www.linkedin.com/in/ncdot-careers
Show me more DMV jobs: https://bit.ly/mydmvjobs
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