Position Summary/Scope of Responsibility:

The Project Manager (PM) – Window and Door Specialist is responsible for validating the windows and doors installation process across both residential and multi-family projects to ensure all phases are executed correctly and efficiently. The PM – Windo and Door Specialist emphasizes proper training, compliance, and adherence to standards by overseeing and verifying that Project Managers, Inspectors, and crews follow correct procedures.

Establishes sincere and valuable relationships with clients and business partners to ensure long-term, efficient, and successful production. This position requires occasional local travel using a company-provided vehicle for on-site project management up to 20% of the time. The PM – Window and Door Specialist should lead by example and uphold the mission and values of Exterior Medics.

Role Duties:

Duties include but are not limited to:

• Assesses, manages, and documents project scope and program, describing the objectives, physical requirements, and constraints of assigned projects. Including not only the client’s desires and functional needs but also Exterior Medics’ criteria for health and safety, operation, maintenance, efficiency, quality, and aesthetics.
• Serves as the point of contact and subject matter expert for all matters regarding windows and doors to identify, address, and resolve project issues and deliver client satisfaction.
• Validates the windows and doors process to ensure Project Managers are ordering materials accurately, Inspectors are measuring properly, and crews are installing according to company processes, standards, and project specifications.
• Trains and mentors Project Managers, Inspectors, and crews to maintain process consistency and adherence to company standards. Defers to the Production Director regarding PMs, Inspectors, and crews with persistent issues adhering to window and door processes and standards.
• Oversees both residential and multi-family window and door installation projects.
• Collaborates with PMs on multi-trade projects, ensuring smooth communication with team members, vendors, and clients.
• Reviews contracts and work orders to confirm accurate project scopes and ensure materials are properly allocated.
• Monitors project timelines, ensuring materials, equipment, and inspections are well-coordinated.
• Conducts audits to ensure project documentation is up to date in the CRM and all relevant information is accurately recorded.
• Performs regular inspections to validate quality of work, focusing on compliance with customer and company standards, as well as local, state, and federal building codes.
• Provides ongoing training on new products, procedures, and industry updates to ensure team members are well-informed and properly equipped.
• Acts as a liaison between clients, crews, vendors, and team members to ensure clarity and resolve issues.
• Assists in the development and refinement of processes and procedures related to window and door installation to improve efficiency and quality.
• Collaborates with warehouse team to validate inventory management for windows and doors.
• Oversees warranty claims and ensures they are processed efficiently and in alignment with company standards.
• Supports and ensures compliance with safety procedures during installations and inspections.
• Maintains an increasing knowledge of industry best practices, emerging technologies, and regulatory changes, communicating updates to the Production Director and relevant team members.
• Performs other related duties as necessary.

Required Education & Experience:

• Minimum of a High School Diploma or equivalent required.
• 3+ years’ experience in the remodeling/construction field, preferably with an emphasis on windows and doors.
• 3+ years’ experience directly leading a team(s) whether as a manager or supervisor.
• Proven experience using CRMs and shared file applications systematically.
• CPM is preferred but not required.
• OSHA 30 Certification
• Valid, non-restrictive, driver’s license.

Required Skills & Competencies:

• Utilize interpersonal skills to establish and maintain effective relationships with widely diverse groups including individuals at all project levels within and outside the organization.
• Greatly detail-oriented with a strong proclivity for accuracy and quality in work.
• Confidence in navigating various cloud-based applications and systems.
• Excellent time management and planning skills working cross-functionally with several internal and external stakeholders.
• Effective comfortability in ad-hoc environments to adapt and work with ambiguity.
• Exude company standards of professionalism in presentation and communication at all times.
• Must be able to fluently read, write, speak, and communicate in English.
• Exceptional organizational and interpersonal communication skills.

Physical Demands:

• Ability to lift up to 45 pounds without assistance
• Able to comfortably work in an office environment sitting for prolonged periods at a desk, walking throughout the office building up and down stairs, hearing and speaking adequately throughout each workday, and the visual acuity necessary to work on various computer screens and monitors daily.
• Must possess the ability to use fingers to type for several hours daily and grasp/move small objects.