Rehabilitation Case Coordinator I - # 42996

*** MUST APPLY ON OUR WEBSITE **** (Please copy and paste the link below to your browser)

https://illinois.jobs2web.com/job-invite/42996/

Agency: Department of Human Services

Location: Aurora, IL, US, 60506

Job Requisition ID: 42996

Opening Date: 11/18/2024

Closing Date: 12/03/2024

Salary:  Anticipated Salary $3,852-$5,046/month ($46,224-$60,552/year) + bilingual pay

Job Type: Salaried Full Time  

County: Kane

Number of Vacancies: 1

Plan/BU: RC014

 

***MUST APPLY ONLINE ***

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 42996

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Rehabilitation Services (DRS) is the state’s leading division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position collects, reviews, and processes Individual Provider (IP) time sheets, vendor bills and payments and triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers. The Rehabilitation Case Coordinator assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program. The Division of Rehabilitation Services is seeking to hire a Rehabilitation Case Coordinator who is self-motivated and detail-oriented individual with strong communication skills who will work with counselor(s) and the case management system to determine daily priority of customer service delivery.

 

Essential Functions

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Collects, reviews and processes Individual Provider (IP) time sheets bi-monthly.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
• Meets frequently with Home Services Program staff within the office and/or supervisor to plan and/or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

 

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
• Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.
• Requires ability to speak, read, and write Spanish at a colloquial skill level.

*Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

 

Conditions of Employment

• Requires ability to travel for training.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

 

Work Hours:  Mon-Fri, 8:30am-5pm; 1 hour unpaid lunch.
Work Location: 888 S Edgelawn Dr Aurora, IL 60506-5283

Division of Rehabilitation Services

Bureau of Customer and Community Field Services

Region 2
Agency Contact:  DHS.HiringUnit@Illinois.gov

Job Family: Social Services

 

About the Agency:

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

A Pension Program

Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

3 Paid Personal Business Days annually

12 Paid Sick Days annually (Sick days carry over from year to year)

10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

*Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)

13 Paid Holidays annually, 14 on even numbered years

Flexible Work Schedules (when available dependent upon position)

10 Weeks Paid Maternity/Paternity Leave

Deferred Compensation Program - A supplemental retirement plan

Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

5% Salary Differential for Bilingual Positions

Commuter Savings Program (Chicago only)

 

For more information about our benefits please follow this link:  https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

APPLICATION INSTRUCTIONS

Must apply online.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com