Job Description (Salary Range $53,000 - $63,000)-REMOTE

Position Overview

The Software Implementation Specialist is a remote/home-based role within the Field Services Department. When not working remotely, this position involves extensive travel for onsite customer engagements. Primary responsibilities include onsite/remote implementations as well as providing technical support when there is a high volume of support calls. The Software Implementation Specialist will work independently on small-scale implementations. For large-scale implementations, the Software Implementation Specialist will work in a supporting role to the Project Lead or Systems Specialists and Systems Analysts. The role involves up to 80% travel to customer sites.

Job Responsibilities

• SPD Pro software deployment & systems integration within the scope of a project
• Provide end user & technical training
• Identify & convey project scope changes and custom programming requirements
• Report project status to Project Managers
• Create site specific and/or product documentation
• Perform comprehensive testing for quality assurance
• Participate in both internal and customer meetings
• Provide customer technical support as needed and enter detailed support tickets
• Prepare & facilitate support handoff presentations to support team
• Upsell other Insequence products & services to the customer base
• Interact with 3rd party providers to integrate their machines/products
• Ability to adapt and handle ambiguity and sometimes changing schedules
• Input complete and accurate work logs
• Submission of daily progress reports
• Other related duties as required

Technical Skills/Proficiencies

Several of the technical skills for this role will be learned through training and on the job experience.  The list of skills below details what we are looking for in this position.

Required Skills

• Microsoft Office suite
• Microsoft Windows operating systems (Server & PC)
• Basic computer hardware & network troubleshooting techniques
• Ability to communicate effectively with colleagues and customers
• Ability to stay on task while working remotely
• Ability to multi-task between projects
• Problem solving

Learned Skills (May be obtained through training and on the job experience)

• Microsoft SQL Server experience
• Remote access & web conferencing software
• Technical writing
• Technical Support and help desk tickets
• Label Design using Bartender
• Kepware OPC Client communication

Nice to Have Knowledge

• Inventory Management Systems (IMS)
• Data Warehouse solutions (DWS)
• Enterprise Resource Planning systems (ERP)
• Hardware virtualization technology
• Automation with Programmable Logic Controllers (PLCs)
• Just in Time delivery (JIT)
• Network infrastructure
• Manufacturing environments
• Automotive industry

Send resume and cover letter to HR@insequence.com