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JOB DESCRIPTION: Therapy Patient Access Coordinator

REPORTS TO: Therapy Reception Manager

Location: Providence, RI

 

GENERAL SUMMARY OF DUTIES: The Therapy Patient Access Coordinator will answer the main phone lines for all Physical & Hand Therapy locations and assist with obtaining authorizations for Physical & Hand Therapy. Strong attention to detail & communication skills required. This position contributes to the overall success of the patient experience. This is a full-time position working 40 hours per week with excellent benefits & competitive compensation. Schedule flexibility Monday – Friday required.
Essential Functions: 

• Promptly answer the telephone using positive and clear communication.
• Schedule appointments – verify accurate demographic information in our EMR system.

• Prepare patient for appointment - what to bring, location of appointment, etc.
• Inform patient of cancellation/no-show policy.
• Assist Therapy Receptionists with obtaining insurance authorizations via phone and online; validate procedure codes prior to authorization requests; obtain clinical information as needed.
• Maintain & stay up to date with UOI Physical Therapy & Hand Therapy policies and procedures.
• Collaborate with Therapists & Therapy Reception teams to resolve patient care concerns and work flow changes
• Thorough understanding of OptimisPT & Athena EMR computer systems.
• Demonstrate superior customer service to patients and fellow University Orthopedics colleagues.
• Other duties as assigned to meet department needs.
• Additional duties as assigned by the Manager to meet department needs

 

Requirements:

• High school diploma or equivalent.
• 1-2 years of customer service experience required. Healthcare experience preferred.
• Experience with a fast-paced call center environment preferred.
• Ability to multi-task & manage time efficiently.
• Excellent interpersonal skills including telephone etiquette.
• Must be detail-oriented with the ability to work independently as well as part of a team.
• Requires superior organizational skills, attention to detail and task prioritization skills as well as adhere to company policies and take on additional duties as assigned.
• Computer skill proficiency in EMR & Microsoft Suite.

• Must be able to travel to all sites if/when necessary.