Information Services IV

Enterprise Desktop Administrator

Requisition No: 3019353

Location: Telecommute

Salary Range: $4,800 - $5,250 monthly

Closing Date: August 11, 2021

Status: Regular, Full-time

Do you have a strong passion to change the world? Do you believe that you can make the lives of people better with technology? North Dakota Information Technology (NDIT) is seeking a candidate that has the same passion to Empower People, Improve Lives, Inspire Success, and deliver world class technology through Enterprise Desktop Administrator for NDIT and other state agencies. The successful Enterprise Desktop Administrator candidate will be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the core values that we follow as public servants for the State of ND: Gratitude, Humility, Curiosity, and Courage.

MINIMUM QUALIFICATIONS:

Minimum requirements for the ideal application support candidate will include one of the following:

•  Associate’s degree or high school diploma (or GED). Bachelor’s degree in specified field can be substituted for some of the experience requirement
• Three years of current and progressive related work

SUMMARY OF WORK:

The Enterprise Desktop Administrator will provide support and administration to enterprise business applications, including the response to incidents, request processing and daily administration tasks associated with the applications. The successful candidate will deliver exceptional customer service and support services to our clients to ensure long term relationships with high client satisfaction using ITIL Methodologies. This role must have strong client relationship skills and be able to independently resolve client satisfaction escalations and facilitate technical escalation when required.

DUTIES AND TASKS: 

• Maintain strong technical knowledge and understanding of the application including all integrations
• Monitor, coordinate and resolve incidents and/or changes requested by customers and internal staff
• Identify, document, and clearly articulate operational functions and work with business analysts to identify improvement opportunities
• Maintain records and update/create documentation as necessary.
• Assist with after-hours maintenance activities and participate in on-call rotations.

APPLICATION PROCEDURE/COMMENTS:

Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications.

All application material must be received on or before the closing date by 11:59 pm and must include the following documents:

• Resume

North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

For more information or if you need an accommodation, please contact: Trish Moch, North Dakota Information Technology: Email: itdjobs@nd.gov phone: (701) 328-1004, fax: (701) 328-3000 or TTY: 1-800-366-6888 or local at (701) 328-3190

Job Announcement Status can be viewed at: http://www.nd.gov/itd/working-itd

• Learn more about NDIT at: http://www.nd.gov/itd
• Learn more about Employment Benefits at: https://www.nd.gov/omb/state-employee/employment-and-compensation/benefits

• Visit North Dakota State government: http://www.nd.gov

Equal Opportunity Employer

The state of North Dakota does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services, and complies with the provisions of the North Dakota Human Rights Act.