Onsite Commercial Property Owners Association General Manager

National community association management company seeks experienced onsite general manager (GM) to oversee property owners association (POA) business operations at a large-scale, multi-tenant commercial site in the Hampton Roads, Virginia area. GM is primarily responsible for assisting with realizing Board of Directors’ long- and short-term goals to maintain property appearance and value and to maxize owner and customer satisfaction. GM will oversee day-to-day POA management, operation and administration in the areas of financial management, security, landscaping and janitorial/cleaning. Financial management services will be provided by the management company. Security, landscaping and janitorial/cleaning services will be provided by independent, third-party contractors. Position specifics include, but are not limited to:

• Provides guidance to Board of Directors to carry out policies and directives.
• Guides Board of Directors regarding POA policies with respect to state statutes and established rules and regulations.
• Completes assigned and self-generated action items and produces monthly management reports including meeting agendas, financial reports, meeting minutes, and bids and proposals with comparison analyses, as applicable.
• Attends Board meetings as requested.
• Manages the Annual Meeting and election process as outlined in the By-Laws.
• Has knowledge of the contract analysis and vendor accountability practices.
• Manages in-house and contracted maintenance staff.
• Maintains and updates Board and owner contact lists.
• Manages POA/owner/tenant communications.
• Demonstrates knowledge of financial statements (i.e., budget, balance sheet, income/expense/variance/general ledger).
• Demonstrates knowledge of budgeting/financial planning process including both operating and reserve funding.
• Develops annual POA budget.
• Assists auditor in conducting annual POA audit and production of tax returns.
• Processes vendor and internal invoices.
• Obtains proposals for products and services as required and directed by the Board of Directors.
• Inspect POA property weekly to identify issues requiring attention or resolution.
• Acquire and maintain a Certified Manager of Community Associations (CMCA) professional designation (or higher).

Onsite GM duties are anticipated to account for 50% of candidate’s work hours. Balance of work hours will involve assisting with corporate marketing and sales efforts in the greater Hampton Roads/Tidewater/Peninsula area and, potentially, managing a portfolio of residential and/or commercial community associations.

Qualifications

Bachelors Degree or equivalent. At least mid-level experience in facilities management, property management, community association management, financial management, customer service, vendor management. CMCA or higher professional designation is a plus. Exceptional interpersonal, verbal and written communication skills. Professional “bedside manner” and relevant sense of urgency. Superior organizational and action item tracking skills. Proficient in MS Word, Excel and Outlook. Good driving record.

Benefits/Compensation

• Expense allowance
• Medical/Dental/Vision
• Life & AD&D
• Short-Term & Long-Term Disability
• 401(k)
• Paid sick/personal days, vacation & holidays

Salary commensurate with ability. Equal opportunity employer.