Business Acumen

• Serve as a training and development consultant and content expert to leadership.
• Engage in individual leadership assessment and development planning to accelerate leader effectiveness.
• Design and launch a curriculum built to re-enforce culture, improve retention, support organizational innovation and prepare future leaders
• Work to ensure that leadership teams are aligned around the foundational elements of our mission, vision, values and strategy, while guiding them on how to achieve their desired results.
• Conducts team building strategic exercises with divisions and with cross-functional units.
• Assists with the onboarding program.

Negotiation

• Partner with Executives and HR leaders to improve organizational performance.
• In partnership with the Senior Human Resources Business Partner, coach key leaders on how to obtain buy-in, better navigate conflict, and drive for clarity on team goals and contributions to the organization.
• Consults with management and individual employees to develop targeted individual developmental plans (IDPs), in support of succession planning and employee performance initiatives.

Results Oriented

• Provide change management support to ensure effective innovation implementation, including design/facilitation, action planning, metrics & reporting.
• Assist leadership teams with the development of people, effectiveness of operations and evolution of property/casualty services.
• Ties curriculum to corporate competency model.

Time & Priority Management

• Conducts annual organizational educational needs assessments to ensure training content aligns with business goals and strategy.

Decision Making

• Ensure alignment of business goals/strategy with organizational strategy and design.
• Assess and diagnose organizational issues, including compliance training, business process re-design, feedback systems, culture change, etc.
• Identifies, recommends, assesses, designs, facilitates, implements and evaluates training and development initiatives from both internal and external resources.
• Analyze employee learning needs to develop new learning programs or modify and improve existing programs. To include career programs, trainee programs, management programs, etc.
• Responsible for the design, configuration and maintenance of the Oracle HCM Learning Management System
  • Creates training materials on all aspects of the system.

Effectively Communicates and Connects

• Communicates and negotiates effectively with peers regarding work outcomes.
• Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
• Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
• Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
• Build and nurture positive relationships within the workplace.

Customer Focused

• Identifies explicit and implied customer needs.
• Asks probing questions to fully understand business requirements.
• Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
• Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience.
• Owns resolution of customer experience outcome.

Talent Development Mindset

• Discuss technical and professional development with peers to gain suggestions for further development.
• Actively seek and act on opportunities to recognize peers for high performance.
• Stays alert to identify learning opportunities for self.

Demonstrates Adaptability

• Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
• Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
• Participate in and actively support change initiatives, and provide ideas to promote their success.
• Recognizes and manages an ambiguous work environment.
• Demonstrates flexibility in generating alternative solutions and recommendations.

Demonstrates Accountability

• Applies judgment in making decisions about own work, and takes responsibility for actions.
• Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.
• Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.
• Understands the mission of the organization.

Education / Credentials

• Bachelor’s degree with an emphasis in OD, Organizational Psychology, or a related field desired.   Equivalent combination of educational curriculum and experience will be considered.

Experience

• Must possess a minimum of 7 years’ work experience in training, instructional design and facilitation
• Demonstrated experience in the development of instructional materials
• Demonstrated analytic savvy with data across all aspects of the learning and development process
• Demonstrated ability managing a learning management system (Oracle HCM preferred)

Technical / Professional Knowledge

• Skilled in educational techniques and practices focused on the adult learner
• Excellent interpersonal, presentation, oral and written communication skills
• Knowledge of Microsoft Office products such as Word, Excel and PowerPoint
• Knowledge of training and learning management software solutions
• Ability to interpret business concepts and translate into actionable training material
• Ability to understand complex situations and provide meaningful solutions
• Must be detail oriented and a self-starter, within a fast-paced, changing environment