Melissa is seeking a Tech Support Specialist for our Rancho Santa Margarita office. The main duties of this position include investigating and resolving software and hardware problems of computer users.

 

Essential duties and responsibilities include the following:

• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and faxed requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related problem documentation.
• Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or by software such as operating systems or antivirus.
• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems referring more complex problems to supervisor or technical staff.
• Analyze and evaluate current software problems and make recommendations to reduce problems with the software in the future.
• Consult with programmers to explain software errors or to recommend changes to programs.
• E-mail supervisors and the rest of the department regarding defective products.
• Test software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Write software and hardware evaluation and recommendation for management review.
• Write or revise user training manuals and procedures.
• Develop training materials such as exercises and visual displays.
• Train users on software and hardware via phone, fax, mail or e-mail.
• Other duties as assigned.

 

 Qualifications:

• High school diploma required.
• Some computer, software, tech support experience is preferred.
• Fluent English and good phone and customer service skills are A MUST.
• Basic math skills of addition, subtraction and multiplication.
• Reasoning ability (Troubleshooting, maintaining flow of thought while on the phone and handling multiple tasks at once are critical.)

 

We maintain a customer service environment in which we take into consideration they are our reason for existing.  We emphasize teamwork and communications while striving for a common goal.  Constant improvement in our testing abilities and troubleshooting skills are a priority.

 

Benefits:

• Competitive salary
• 401(k) with generous company match
• Medical, dental, and vision insurance.
• Life insurance, including company provided coverage.
• Paid Holidays and personal time off.
• Educational assistance.
• Office lunch on select weekdays.
• Haircuts and manicures.
• Workout class with personal trainer.
• Onsite EV charging.
• Within walking distance of In-N-Out Burgers.

 

To Apply:

• Go to https://www.melissa.com/jobs/jobapply.aspx
• Provide your resume in PDF or MS Word format

OR

• Reply to this ad be emailing resume to reply email provided
• Include LinkedIn profile if available
• No phone calls or recruiters

 

Melissa is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

This employer participates in E-Verify and will provide the federal government with your Form I-9 information.

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

THIS CONTRACTOR AND SUBCONTRACTOR SHALL ABIDE BY THE REQUIREMENTS OF 41 CFR 60-300.5(A). THIS REGULATION PROHIBITS DISCRIMINATION AGAINST QUALIFIED PROTECTED VETERANS, AND REQUIRES AFFIRMATIVE ACTION BY COVERED PRIME CONTRACTORS AND SUBCONTRACTORS TO EMPLOY AND ADVANCE IN EMPLOYMENT QUALIFIED PROTECTED VETERANS. WE ARE A GOVERNMENT CONTRACTOR.