The Customer Sales Representative is responsible for developing an understanding of the transportation industry, build pipeline of leads and customers, identify customer needs and become versed in products and service solutions offered by Lipsey and Safer.   Duties include identifying, attracting, and educating potential leads, use of lead generation tools, networking, heavy cold calls and email solicitation.  Assist in the development and design of transportation solutions, assist with customer issues and needs, and provide general support.

SERIES LEVEL:

The Customer Sales Representative is the first level in a four level series.

Series includes: Customer Sales Rep, Sr Customer Sales Rep, Customer Sales Executive, and Strategic Sales Executive.

ESSENTIAL FUNCTIONS:

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this position, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Develops strong knowledge of the transportation industry, Lipsey Logistics, Safer Logistics, and the transportation services offered to customers.
• Develops knowledge of industry trends affecting customers to provide creative strategies to their transportation needs.
• Utilizes sales databases, lead generation tools, and networking sites to identify, research, and qualify new customer prospects.  Maintain a well-developed pipe line of prospects
• Develop communication strategies to prospect and qualify leads through research, cold calling, emailing, and networking.
• Identify customer pain points through research and customer meetings to understand root causes and assist in developing strategies to service those impacted areas.
• Understand and document needs, special services, requirements, and all other important details concerning customers.
• Provide excellent customer service by answering calls, addressing questions and concerns, assisting with special needs, providing accurate information, listening and identifying problems proactively, and working with team to identify solutions.
• Provide updates and required information to internal departments in order to meet customer service expectations.
• Prioritize and build loads, set appointments, and track appointments based on customer specifications.
• Analyze new areas and markets for potential expansion.
• Provide general administrative support to sales department as needed.
• Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner.
• Ability to work on a Safer Logistics location site while performing the essential functions of this position.
• Uses, carries and answers their cell phone for business purposes as determined by the assigned job duties and the department head.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required; bachelor’s degree in business, marketing, supply chain, or other relevant areas of study preferred.  Minimum six months of comprehensive logistics experience required. Previous sales or customer solicitation experience preferred. Any combination of relevant education, training or experience sufficient to perform the essential duties of the job will be considered. 

SKILLS AND ABILITIES:

Excellent written and verbal communication skills; interpersonal skills; organization and time management skills; proficient  in Microsoft office and related software; time management skills, and conflict resolution skills; ability to negotiate; find solutions or to deal proactively with work-related problems; ability to thrive in a deadline driven environment; ability to multitask.

LICENSING AND CERTIFICATIONS:

• None.

PHYSICAL DEMANDS

Positions in this class typically require grasping, feeling, talking, hearing, seeing and repetitive motions.

WORK ENVIRONMENT:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Safer Logistics is an Equal Opportunity Employer.  Safer Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit, and business need.