Are you seeking an exciting opportunity surrounded by natural beauty? Eclipse is seeking a Network Operations Technician (Central Office) with Telecommunications experience to join our Client’s team based in southwest Alaska. The Central Office Technician (Network Tech/Engineer) will install, maintain, repair and operate the telecommunications network, facilities, and plant.

Our Client exists to serve their members in a cooperative spirit, providing competitive, reliable and safe services at costs consistent with sound management.

Position Overview:

The Network Operations Technician tests, analyzes, and interprets data for trouble shooting in switching equipment, computer systems, data networks, and associated peripherals. Operates and maintains various switching, data network, and computer processing equipment. A CO Tech follows industry standards, best practices, and safety protocols so as to provide members with reliable, high value services.

RESPONSIBILITIES

• Installation, maintenance, repair and operation of telecommunication network, facilities, and plant.
• Must be able to provision, maintain and troubleshoot subscriber services and trunks on Metaswitch, REDCOM or equivalent Class 4/5 telephony switches.
• Design, installation, repair, and maintenance of Ethernet/IP networks from the core network to the members point of demarcation.
• Operate TOM, Ethernet, optical, electrical, and subscriber service testing and validation tools.
• Complete trouble tickets, service orders, and work orders in reasonable timeframes.
• Work with Member Services Department to resolve member issues.
• Maintain, operate and troubleshoot facility environmental control and monitoring systems.
• Provide stakeholders with up-to-date information about planned and non-planned service disruptions and estimated restoration times.
• Assist journeymen and apprentice telecommunication technicians in the field when necessary.
• Ensure compliance with safety rules and guidelines established by the Cooperative's Working Policy, State and Federal regulations.
• Ordering and inventory of Division 2, parts, equipment, tools, and supplies.
• Create and maintain plant and facilities documentation, including circuit drawings, maps and cable records.
• Maintain work areas in a manner that promotes safety, organization and productivity.
• Perform basic maintenance and safety inspections on company vehicles and equipment.
• Ability and willingness to assist other departments, including but not limited to, annual events, projects, and outages.

LEADERSHIP DUTIES

• Promote enthusiasm and a cooperative spirit with coworkers, other departments, and members.
• Attend trainings and conferences to stay current on telecommunication technology and best practices.
• Develop and improve maintenance procedures and schedules. Direct and assist field technicians when necessary.
• Train field technicians and apprentices in all aspects of job-related duties outlined in this job description.

ABILITIES AND SKILLS:

• Ability to use a computer, Microsoft Office suite, enterprise management software (NISC), and general troubleshooting software used throughout the IT/telecommunications industry.
• Ethernet/IP network design, maintenance, and troubleshooting.
• Knowledge of telephony: switching, trunking, subscriber services, PBXs, SS7.
• Knowledge of DC and AC power systems and electrical theory.
• Knowledge and ability to execute CO/Facilities physical deployment tasks: Equipment installation, power/data wiring, and cable management.
• Working knowledge of facility environmental control and monitoring systems.
• Ability to perform all duties assigned to journeymen and apprentice telecommunication technicians.
• Knowledge of copper/optical splicing techniques.
• Knowledge of general tradecraft, including design/fabrication, use of hand/power tools and equipment operation.
• Ability to operate test equipment for use and training purposes. Equipment includes TOM, Ethernet, optical, electrical, and subscriber service testing and validation tools.
• Ability to read, maintain and create cable plant and facilities documentation, including circuit drawings, maps and cable records.
• Ability to communicate clearly and effectively with supervisor, co-workers, contractors, and members: verbally and in writing.
• Knowledge of the National Electric Code, The Nation Electric Safety Code and USDA Rural Utility Service (RUS) bulletins concerning telecommunications constructions standards.

PHYSICAL REQUIREMENTS:

• Must have the balance, coordination and strength needed to climb ladders.
• Must be able to perform fine manipulation tasks while reaching overhead.
• Must be capable of walking, crawling, bending, and kneeling on varied surfaces.
• Must be capable of lifting, carrying, pushing, and pulling heavy loads (>50LBS/25KG)
• Must have hand eye coordination good enough to operate tools and equipment.
• Must have speech and hearing capable of communicating verbally and qualifying services.
• Must not be color blind for the purpose of identifying color coded components.

WORKING CONDITIONS

Work will be performed inside environmentally controlled offices/remotes and outside in the field in potentially inclement weather. Work will include climbing ladders. Work can be around high-power electrical lines and conductors. Must be able to work flexible hours including: scheduled on-call, weekends, holidays, before and after designated shift hours. Must be willing to travel within our rural service area. Modes of travel may include small planes, ATV's, boats, helicopters, and snow machines.

MINIMUM QUALIFICATIONS

• Four years of experience with a relevant technical background. Telecommunication experience is necessary.
• High School diploma and or G.E.D.
• Must have and maintain a valid driver's license and a satisfactory driving record.
• Metaswitch, Redcom, Cisco, and Juniper certifications are preferred.

Eclipse and its Client(s) are Equal Opportunity/Affirmative Action Employers. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.