Nassau County is 726 square miles of natural beauty located in the northeast corner of Florida along the Atlantic Ocean and Interstate 95. With 13 miles of pristine beaches, hundreds of miles of rivers, historic downtown Fernandina Beach, and an expanding economy. The combination of rich history, rural charm, natural resources, quality-of-life, and proximity to strategic installations provides Nassau County with unparalleled potential.  Part of the Jacksonville Metropolitan Area, Nassau County has a population of 91,113 and a regional population of 1.6 million, the Florida Bureau of Economic and Business Research (BEBR) estimates that Nassau County grew by 4.92% last year ranking as the 4th fastest-growing county, by percent growth, in Florida [2nd among counties with a population of at least 80,000]. BEBR predicts Nassau County will be the sixth fastest-growing county in the State of Florida over the next 10 years with a projected population expansion of 33% resulting in over 121,600 people calling Nassau County home.

To view the position description or submit your application for consideration, visit: https://www.governmentjobs.com/careers/nassaucountyfl/

Performs second level hardware and software repairs and provides support for a diverse range of user departments. Resolves hardware, software and networking/communication problems, conflicts and defects. Interfaces effectively with employees and coworkers to support desktop computers, printers, wide-format scanners, multi-function copiers, software applications, etc.

• Provides second level help desk support to network users. Answers questions relative to business applications (MS Office, custom internal database applications, Outlook, etc.).
• Maintains Active Directory structure regarding the creation and management of users and endpoints.
• Configures PCs, printers and other devices for network users.
• Provides courteous and professional customer service.
• Creates inhouse guides and training manuals for common tasks and software.
• Development and maintenance of internal Knowledge Base Articles.
• Installs and configures printers for network users, script maintenance and updates.
• Investigates, analyzes and resolves complex hardware/software problems on County computer systems; performs advanced repairs, maintenance, technical assistance and support on a wide range of PC-based computers and peripherals.
• Interacts and communicates effectively with various groups and individuals such as immediate supervisor, co-workers, County personnel, contractors, general public and governmental agencies.
• Operates a vehicle and variety of equipment, which include a computer, plotter, scanner, printer, telephone, calculator, copier, fax machine, etc.
• Provides technical assistance, support and troubleshooting in the resolution of system communications failures and conflicts.
• Evaluates existing computer hardware and performs system upgrades, based on security needs and end user requirements; installs, integrates, customizes, configures and tests new applications and hardware; resolves configuration conflicts and errors.
• Researches, analyzes and recommends appropriate computer hardware to support the County’s expanding technology needs.
• Performs routine, day-to-day hardware and software maintenance as assigned and assists in proper upkeep and utilization of systems.
• Performs a variety of routine administrative duties as required, which include but are not limited to preparing reports and correspondence, entering computer data, copying and filing documents, attending meetings, answering the telephone, etc.
• Assists in developing and enforcing of policies for the use of computer systems and software by the public. Assists in the managing of public access workstations.
• Coordinates with third party support organizations for repairs, troubleshooting and replacements.
• Maintains a broad knowledge of the latest technology, equipment and systems; participates in professional development activities as appropriate.
• Shares “on-call” responsibilities for system downtime issues requiring onsite visits to County offices (during and after “regular” business hours) to access problems and initiate corrective actions to ensure minimal data loss and continued operations.
• Trains County employees, as appropriate.
• Locates, troubleshoots and places network/telecommunications cabling.
• Travels frequently between various County offices.

(These essential functions are not a complete statement of all duties required of the job. Employees will be required to perform such other related job duties as may be assigned or required.)

MINIMUM EDUCATION AND EXPERIENCE

This position requires an Associate’s Degree or an equivalent Certification, such as a CompTIA A+ or higher, supplemented by at least two (2) years experience directly related to the duties and responsibilities of the position. A directly related higher degree from an accredited institution may be substituted for years of experience and certification requirements. Must possess a valid State Driver’s License.

PREFFERED EDUCATION AND EXPERIENCE:

Preference will be given to candidates who have a Bachelor’s Degree or Equivalent Certification, supplemented by at least three (3) years experience directly related to the duties and responsibilities of the position. Certifications such as CompTIA Net+, Security+, VCA, CCNA, CISSP, Microsoft Technology Associate, Microsoft 365 Fundamentals. Experience working directly with Windows 10, Server 2012-2019, VMWare, IOS and Cisco Networking Devices.

The range for this position is $22.0416 – $33.5388. The County provides a comprehensive benefits program and participates in the Florida Retirement System (FRS) and has a 3% employee contribution requirement. Voluntary supplemental 457 deferred compensation retirement is also available. For additional benefit information, visit: https://www.nassaucountyfl.com/243/Employee-Benefits.

Nassau County is a Drug Free Workplace; Nassau County values the service veterans and their family members have given to our country and that the County supports the hiring of returning service members, military spouses, and their family members as such this position is eligible for Veterans’ Preference in accordance with applicable laws.