Responsibilities:

• Install, configure and provide updates to Optomec systems at customer sites
• Provide technical support and troubleshoot issues onsite and by phone, email, and chat
• Provide training in best practices to on-site personnel
• Develop and maintain strong relationships with customers
• Keep records of customer interactions, technical issues, and resolutions
• Collaborate with cross-functional teams to resolve complex technical problems
• Collaborate with internal teams to improve products and services
• Maintain AJ and facility equipment at Optomec’s St. Paul facility

 

Requirements

• Associate’s degree, military E4 or equivalent competency in Engineering, tech support, or a related field. E5 or equivalent preferred for Lead.
• Excellent problem solving and troubleshooting skills
• Working knowledge of simple DC circuits and test procedures and a strong mechanical aptitude
• Some knowledge of any computer language preferred
• Experience in technical support or a similar customer facing role
• Strong communication and interpersonal skills and a customer-centric mindset
• Working knowledge of Microsoft Office and the Windows environment
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to travel domestically and internationally as required by customer needs
• Able to utilize commercial air, ground and self-driven transportation
• Ability to lift 50 pounds independently and access components from the floor to a five-foot level
• Comfortable standing for long periods of time during on-site support and system demonstrations
• Knowledge of Mastercam, AutoCAD, SolidWorks, Cognex Vision or motion automation a plus
• Some knowledge of Mandarin a plus
• Any level of security clearance a plus

 

Benefits:

• Veteran-friendly environment
• Attractive salary package
• Extensive health, dental, vision, Telehealth, Short / Long Term Disability / LDD coverage
• Eight days paid holiday and fifteen days of annual paid time off
• 401(k) retirement savings plan with employer matching percentage
• Professional development and educational opportunities