​​Field Services – Software Implementation Specialist (Bilingual Spanish/English)​ 

Job Description (Salary Range $53,000 - $63,000) 

Position Overview 

The Software Implementation Specialist is a remote/home-based role within the Field Services Department. When not working remotely, this position involves extensive travel for onsite customer engagements. Primary responsibilities include onsite/remote implementations as well as providing technical support when there is a high volume of support calls. The Software Implementation Specialist will work independently on small-scale implementations. For large-scale implementations, the Software Implementation Specialist will work in a supporting role to the Project Lead or Systems Specialists and Systems Analysts. The role involves up to 80% travel to customer sites some of which may be outside of the US and specifically to Mexico.  This role requires a bilingual person fluent in English and Spanish. 

 

Job Responsibilities 

• Insequence software deployment & systems integration within the scope of a project 

• Provide end user & technical training 

• Identify & convey project scope changes and custom programming requirements 

• Report project status to Project Managers 

• Create site specific and/or product documentation 

• Perform comprehensive testing for quality assurance 

• Participate in both internal and customer meetings 

• Provide customer technical support as needed and enter detailed support tickets 

• Prepare & facilitate support handoff presentations to support team 

• Upsell other Insequence products & services to the customer base 

• Interact with 3rd party providers to integrate with their machines/products 

• Ability to adapt and handle ambiguity and sometimes changing schedules 

• Input complete and accurate work logs 

• Submission of daily progress reports 

• Other related duties as required  

 

Technical Skills/Proficiencies 

Several of the technical skills for this role will be learned through training and on-the-job experience.  The list of skills below details what we are looking for in this position. 

 

Required Skills 

• Microsoft Office suite 

• Microsoft Windows operating systems (Server & PC) 

• Basic computer hardware & network troubleshooting techniques 

• Ability to communicate effectively with colleagues and customers 

• Ability to stay on task while working remotely 

• Ability to multi-task between projects 

• Problem solving 

 

Learned Skills (May be obtained through training and on the job experience) 

• Microsoft SQL Server experience 

• Remote access & web conferencing software 

• Technical writing 

• Technical Support and help desk tickets 

• Label Design using Bartender 

• Kepware OPC Client communication 

 

Nice to Have Knowledge 

• Inventory Management Systems (IMS) 

• Data Warehouse solutions (DWS) 

• Enterprise Resource Planning systems (ERP) 

• Hardware virtualization technology 

• Automation with Programmable Logic Controllers (PLCs) 

• Just in Time delivery (JIT) 

• Network infrastructure 

• Manufacturing environments 

• Automotive industry 

 Please send cover letter and resume to HR@insequence.com